Resources for Professionals

With patients making regular complaints and general enquiries about private health insurance to you and your practice staff on a daily basis, you need to be well-informed and ready to respond at a moment’s notice.   

This range of resources is designed to assist you with handling any customer complaints, to help with enquiries about whether private insurance is worth your patients’ hard-earned money and with any general questions they may have.  

  • Time2Switch Digital Kit

    A range of resources which you can use to help equip your patients to better assess and act on their private health insurance needs.

  • Time2Switch Event Handbook

    Want to find out how your practice can participate in Time2Switch? The handbook is full of ideas on how to support the campaign.

  • Patient Factsheets

    Covering a range of essential questions that anyone considering taking out a policy or switching to a new one should ask themselves, these fact sheets can guide patients to the right policy for them.  

  • Unsatisfactory rebates template

    This letter template can be used to communicate with a patient when a health fund does not provide adequate rebates and what they can do to register a possible complaint.