Resources for Professionals

With patients making regular complaints and general enquiries about private health insurance to you and your practice staff on a daily basis, you need to be well-informed and ready to respond at a moment’s notice.

This range of resources is designed to assist you with handling any customer complaints, to help with enquiries about whether private insurance is worth your patients’ hard-earned money and with any general questions they may have.

Time2Switch Digital Kit

A range of resources which you can use to help equip your patients to better assess and act on their private health insurance needs.

Time2Switch Event Handbook

Want to find out how your practice can participate in Time2Switch? The handbook is full of ideas on how to support the campaign.

Patient Factsheets

Covering a range of essential questions that anyone considering taking out a policy or switching to a new one should ask themselves, these fact sheets can guide patients to the right policy for them.

Unsatisfactory rebates template

This letter template can be used to communicate with a patient when a health fund does not provide adequate rebates and what they can do to register a possible complaint.

The primary objectives of the Australian Dental Association are to encourage the improvement of the oral and general health of the public, promote the ethics, art and science of dentistry and support members to provide safe, high quality professional oral care.

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